Anonymous
map-marker Doylestown, Pennsylvania

Complaint

I have been sitting for more than an hour And food still not here. Took them 20 minutes before one out the three waiters decided to attend us. At 11am they come and tell us that they just being cook. Its not our fault the monitors dont work. Than coffee was serve in paper cup bc they had no cups but every one else was serve in regular Dennies cups. They keep telling us five minutes but five minutes never came. Than when I ask for creamer it gets thrown at me like really. No utensils where given nor spoon for coffee. Pancakes not cook had a very bad experience.
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User's recommendation: Don’t recommend

Felicia C Efc

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Verified Reviewer
| map-marker Mckinney, Texas

Refund on order /complaint

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Dennys Restaurant - Refund on order /complaint
Dennys Restaurant - Refund on order /complaint
Dennys Restaurant - Refund on order /complaint
My order was not correct and one item was not even available. I went for pick up and waited for like an hour for 3 things. I didn't check my burger and soup was not available even though I prepaid for it. I want my money back have been calling the store ever since I got home and got no answer
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Loss:
$24

Preferred solution: Full refund

User's recommendation: ORDER IN STORE AND CHECK FOOD BEFORE LEAVING

Cedric B Rdk

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Verified Reviewer
| map-marker Sanford, Florida

Dissatisfied customer

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Dennys Restaurant - Dissatisfied customer
Dennys Restaurant - Dissatisfied customer
Why is it that everytime i decide to use Dennys i notice that they use a lot of butter, it is not good to cook/fry with so much butter. Today i had 2 eggs, hash brown, turkey bacon and two pancakes. The eggs, bacon, and hasbrown was in a sea of oil/butter, why is this? I think Dennys should cut back on the amount of butter/oil, its not healthy. Please consult your restaurants to limit the amount of butter/oil used this is not healthy. Thanks
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User's recommendation: Check with restaurant about butter/oil

Diane B Caz

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| map-marker Charlotte, North Carolina

Worst place I have ever gone to.

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Dennys Restaurant - Worst place I have ever gone to.
Dennys Restaurant - Worst place I have ever gone to.
Updated by user Aug 08, 2023

Have not heard anything and it shows I was not a paying customer and I was. The place is terrible.

Original review Jul 09, 2023
I brought my son and grandson to Denny's in North Carolina. We placed our order at 11:15 and was not served until 12:25. There were maybe 30 people in the restaurant. Lots of tables open.
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Loss:
$75
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Don't bother

Cary T Dbj

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Was charged full price for my birthday grand slam because the cashier didn’t know how to give me the discount, he said he was unfamiliar with the birthday discount or how to do it, so I would have to

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Dennys Restaurant - Was charged full price for my birthday grand slam because the cashier didn’t know how to give me the discount, he said he was unfamiliar with the birthday discount or how to do it, so I would have to
I walked in her, and the maître d tried to set me in a huge room, where there were no customers. Or upon I told him I didnt want to sit in a room by myself I want to set out with the other guests. There were already three tables that the people had no water, and been asked to order. And we all waited anywhere from 30 to 40 minutes to get someone to wait on us. Surprisingly no one walked out. When they did wait on us, they told us they were in the middle of training. So I guess they ignore the four tables of people. They have waiting to place an order and waiting for something to drink and they go ahead with their training program. We all waited at least 30 minutes as they did their training, and we sat there with no water no service no acknowledgment just totally ignored. By the time I was leaving, I had a birthday breakfast my server Christopher B. Told me he didnt know how to ring up a discount so I was going to have to pay the full price. I said you dont have somebody here that knows how to do it he goes no the manager of this restaurants in Denver and hes not coming up here to save you seven dollars, I was very disappointed So to get out of there, I had to pay the full amount of $13.99. This was at restaurant number 6313 are in Fort Collins. I was there on nine 1423 checked out at 2:46 PM. Order number 110857.
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Loss:
$7
Pros:
  • Nice breakfast
Cons:
  • Slow service

Preferred solution: Full refund

User's recommendation: Don’t go to Fort Collins Denny’s, the service is always slow there and they have a Don’t go to Fort Collins Denny’s, the service is always slow there and they have a minimum minimal staff minimal staff.

Stephanie B Tee

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Verified Reviewer
| map-marker Bellevue, Washington

Urgent complaint

Dennys Restaurant - Urgent complaint
Dennys Restaurant - Urgent complaint
Dennys Restaurant - Urgent complaint
Updated by user Oct 04, 2023

Local law enforcement 'claims' they've watched the playback video and that nobody poisoned my potatoes with porcelain glass.Fact IS- they DID.I've been dropped and black-balled by every agency, including Dennys corporate lawyers. (Sippel)This has been a highly...

Updated by user Oct 04, 2023

Local law enforcement 'claims' they've watched the playback video and that nobody poisoned my potatoes with porcelain glass.Fact IS- they DID.I've been dropped and black-balled by every agency, including Dennys corporate lawyers. (Sippel)This has been a highly...

Updated by user Oct 04, 2023

Local law enforcement 'claims' they've watched the playback video and that nobody poisoned my potatoes with porcelain glass.Fact IS- they DID.I've been dropped and black-balled by every agency, including Dennys corporate lawyers. (Sippel)This has been a highly...

Updated by user Oct 04, 2023

Local law enforcement 'claims' they've watched the playback video and that nobody poisoned my potatoes with porcelain glass.Fact IS- they DID.I've been dropped and black-balled by every agency, including Dennys corporate lawyers. (Sippel)This has been a highly...

Updated by user Oct 04, 2023

Local law enforcement 'claims' they've watched the playback video and that nobody poisoned my potatoes with porcelain glass.Fact IS- they DID.I've been dropped and black-balled by every agency, including Dennys corporate lawyers. (Sippel)This has been a highly...

Original review Sep 03, 2023
Poisoned potatoes. My mashed potatoes were filled with chard of white porcelain glass. Hurt my teeth and my stomach. Police report filed.
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Elizabeth A Wsd

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Verified Reviewer
| map-marker Orlando, Florida

Unruly, disrespectful, condescending, inappropriate behavior and language

Dennys Restaurant - Unruly, disrespectful, condescending, inappropriate behavior and language
I visited the Dennys at 7660 International Dr. on Wednesday, August 2 encountered a woman at the counter that suggested I dont eat at the Dennys. She had been seated and no one even took her order for over 30 minutes. I explain to her that I was here to place a to go order, a man comes out from behind the counter a server and says to us look at me take a picture because this is what *** looks like in America I said to him that is so inappropriate and so rude that yes you could be the *** from America. Nobody else talks to customers that way manager came out and told him I need you to tone your attitude down. After that he told me if I didnt like it, I could leave, because he didnt have time to take my order anyway, at that point, I started walking out, he followed me out, saying all kind of obscenities in front of my grandkids, I was able to take a picture of him right before he was about to flip the bird to me
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Cons:
  • Untrained rude employees that think they could treat people like something underneath their shoe

Preferred solution: An apology, and compensation for his BS

User's recommendation: Don’t visit 7660 International Drive Denny’s

Elizabeth A Wsd

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Verified Reviewer
| map-marker Chicago, Illinois

Disrespectful, inappropriate behavior in language, condescending rude

Dennys Restaurant - Disrespectful, inappropriate behavior in language, condescending rude
I visited your Dennys location at 7660 International Dr. on Wednesday, August 2 walked up to place an order to go. There was a woman there that was irate. She had been seated for over 30 minutes and no one took her order and the guy thats in this photograph came out and said if you dont like it its too bad look at me this is what *** looks like in America. I reply to him with that attitude youre absolutely right you are the face of *** after waiting in line for about 20 to 30 minutes he said he was not going to take my order and if I didnt like it I can get out of there theres other Dennys in Orlando. He followed me out, saying all kind of obscenities and inappropriate stuff in front of my grandkids . I went across the street to IHOP to place my order and they informed me that this happens on a regular basis with this guy in the photograph is the arm of the manager that told him that she needed him to stop what he was doing and bring it down a couple notches, but he just got worse . Followed me out of the restaurant, saying all kind of obscenities my grandkids were scared.
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User's recommendation: Absolutely not, not as long as that man is working there, and then manager should’ve sent him home for the day. He was inappropriate, and all different kind of levels.

Anonymous
map-marker Koto, Tokyo

I can not Find Japan customer service

Dennys Restaurant - I can not Find Japan customer service
Dennys Restaurant - I can not Find Japan customer service
Dennys Restaurant - I can not Find Japan customer service
Since todays Im trying to find Dennys Japan customer service but I cannot reach and I have some complain to do for next time to get better food not only me the all customer Yesterday I ordered French rice with mentai mayonnaise sos The sauce was not fresh put the chips was not fresh even the plate wasnt clean I put the pictures blow down you can see by yourself
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User's recommendation: Please keep your french fries more fresh and more delicious

Matthew T Jwq

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| map-marker Cleveland, Ohio

Unpleasant Environment and Worst Experience Ever

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Dennys Restaurant - Unpleasant Environment and Worst Experience Ever
Dennys Restaurant - Unpleasant Environment and Worst Experience Ever
Dennys Restaurant - Unpleasant Environment and Worst Experience Ever
To Whom It May Concern: Good morning, my name is Matthew Taylor and the experience I have received here was absolutely uncomfortable, unpleasant, rushed, felt judged, and very uneasy. I walked into the restaurant at about Midnight, I am waiting for my flight and used Uber to get here. I have my luggage which is one suitcase, I was sat at the bar region. Right by the kitchen, I was told that I am unable to sit in a booth due to carpet cleaning going on. Which I found to be a little odd that every section was closed down due to it when normally it is done in sections to accommodate all needs for customers. Now my flight is taking off at 9:30am so I was looking to kill 2 to 3 hours of drinking coffee and munching on various foods. Now first off after I sat down people continuously were coming into the restaurant. Which each one was told they were unable to sit down due to the floors being cleaned. But a group of 6 called earlier and was told yes they can come in and they will have a table or booth, so they were upset when told that they had to leave when they basically called and made reservations. Then the manager came out yelling at them and everyone witnessed it. It was absolutely un-professional, rude, demeaning, and un called for, I do not like to see employees reprimanded in the insulting and aggressive manner Brittany E was spoke down to by the manager DAN.( I am still awaiting for the last name of the manager on duty at that time) It brought down the morale of all the customers experience and of the staff on duty. Also, to add the silverware was absolutely unsanitary and was disgusted to eat off it. Then the whole ordeal caused gossip to go on amongst customers waiting and staff and the environment in general. It caused extreme anxiety while I was eating as customers standing behind me waiting for a seat and waiting to go elsewhere. They should have sectioned off knowing this Denny's is busy at night. The company lost money and so did the owners of this location. Which what upsets me the most is me not being able to enjoy my meal in peace in a comfortable and welcoming environment. As well as Brittany E lost out on multiple tips which basic math, possibly $1300.00 in revenue to the company and $170.00 dollars minimum to the waitress or server, however you want to call the young. The manager came barging out of the restaurant doors to the outside 2 or three times during the time while he was here. It is now 2:30AM and the manager is not available yet again as I asked due to not being here this time. He went home and the restaurant has no acting manager is what I have been told. This established Denny's needs a hefty review based on reviews I have taken from locals here in the area while gossiping during my time here. This experience was the worst in my life ever being in a restaurant and unpleasant. Thank you, Matthew A Taylor (440)841-**** (440)381-**** {{Redacted}}Elite@***.Net {{Redacted}}@***.com Also, witnesses that wanted me to add there information to this complaint is listed below: Lissette Q. (216)254-**** {{Redacted}}@***.com Brandon {{Redacted}} (440)841-**** {{Redacted}}@***.com Katy, Sarah, Destiny, Mariah, Stephanie (216)770-**** Please let me know that this matter is addressed and taken care of.
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Loss:
$29
Pros:
  • Good food and family setting
Cons:
  • Short staffed and improper training

Preferred solution: The 2 staff members to be reimbursed for the loss of the tips that they lost during the time because of this whole ordeal and also my meal paid for due to the inconvenience of the rushed time I had while eating.

2 comments
Guest

How were you rushed if you arrived at midnight and were still there at 2:30. Also, mind your own business.

No one did anything to you. Not your place to worry about loss of sales due to carpet cleaning.

Guest

This post violates site rules against personally identifiable information and has been reported to the webmaster for correction or removal.

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STEPHEN J Kpu

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Verified Reviewer

BLEACHED POLO SHIRT

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Dennys Restaurant - BLEACHED POLO SHIRT
On Saturday 24th June I visited your restaurant (just off the I4 in Winter Gardens) along with my family. The food and service was as usual, excellent and if fact mine was the best of the entire holiday. Just before we left I visited the rest room. The mens toilet had just been cleaned as there was a mop & bucket partially holding the door open. There were no signs warning of the nature of the decontaminant. After washing my hands the end of my polo shirt touched the fluid on the work surface and bleached the colour out of it (see attached) The total cost of the shirt was 18GBP. (receipt available if required) Please arrange reibursement as soon as possible. Thanks & regards Stephen Jefferson 2 Grey Knotts Boothstown Manchester M28 1US Tel +44 747 4** **85
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Loss:
$20
Pros:
  • Great food
Cons:
  • Use of bleach

Preferred solution: Full refund

TRACI H Zbf

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Verified Buyer
| map-marker Roswell, New Mexico

I PAID ONLINE IN FULL WASNT ABLE TO PICKUP NOW WONT GIVE ME MY ORDER

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Dennys Restaurant - I PAID ONLINE IN FULL WASNT ABLE TO PICKUP NOW WONT GIVE ME MY ORDER
Dennys Restaurant - I PAID ONLINE IN FULL WASNT ABLE TO PICKUP NOW WONT GIVE ME MY ORDER
Dennys Restaurant - I PAID ONLINE IN FULL WASNT ABLE TO PICKUP NOW WONT GIVE ME MY ORDER
Dennys Restaurant - I PAID ONLINE IN FULL WASNT ABLE TO PICKUP NOW WONT GIVE ME MY ORDER
I PAID ONLINE IN FULL. Was not able to pickup my order I DID NOT ASK FOR A REFUND I SIMPLY WANT MY ORDER I PAID FOR. The guy said he will NOT GIVE ME MY ORDER OR A REFUND THATS THEFT!!! Ive been a LOYAL CUSTOMER FOR MANY YEARS!!! Spent a ton of money here check for yourself!!! This is BEYOND WRONG!!!
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Loss:
$6552
Cons:
  • Wont give me my order i paid for

Preferred solution: MY ORDER I PAID FOR

User's recommendation: DONT GET CAR PROBLEMS OR IN AN ACCIDENT WHEN YOU ORDER ONLINE CUZ YOU WILL NOT GET YOUR ORDER OR A REFUND DENNYS ROSWELL NM

Kristine B Tiv

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Verified Buyer

Food Quality and Customer Service

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Dennys Restaurant - Food Quality and Customer Service
Updated by user Aug 05, 2023

There has been no refund, so far.

Original review Aug 05, 2023
This was an order for take-out. The food was very over- priced, not prepared as requested, and was not even fully cooked! Our entire order was absolutely INEDIBLE! We were extremely disappointed. Called the manager who promised an immediate refund. Many phone calls, and ten days later...NO REFUND HAS BEEN PROCESSED! The food is not fit to eat, and Customer Service has been terrible from the minute the order was placed. If given the option, I'd rate Denny's all 0's. Instead, will never be back, not recommend them, and offer our public rating as written here. An unacceptable experience, indeed!
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Loss:
$72
Pros:
  • Unknown
Cons:
  • Poorly prepared food and inefficient customer service

Preferred solution: Full refund

User's recommendation: The food was cooked in properly, truly inedible!

Shanna T Ibg

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Verified Reviewer

Order was messed up

I was in Denny's in Bakersfield I placed a to go order for two tbone steaks when we got back to our hotel room my side was supposed to be mashed potatoes and country gravy it looked like they put the potatoes in the tray took them off and put down macaroni and cheese i don't eat cheese so I called the restaurant and the manager said what do you want me to do remake the potatoes I was already back to the hotel room I spent over 50 dollars on a meal we couldn't even enjoy
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Preferred solution: Full refund

Rosane C Zhb

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Verified Reviewer

I have a problem to access my account from cel phone of Brazil

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Dennys Restaurant - I have a problem to access my account from cel phone of Brazil
I receive this error whem i get to access Cloudflare Ray ID: 7f18f5318b951ccf Your IP: 2804:14d:5c81:8298:a5b7:a95a:20ad:cc9d Performance & security by Cloudflare
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Pros:
  • Good food cheap price hours of operation

Preferred solution: Access my account at site of Denny's and app

Jaime V Byv

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Verified Reviewer
| map-marker Portland, Texas

Complaint

I recently visited your store at 1670 US 181 Frontage Rd., Portland, TX 78374 with a phone number of 361-643-**** Food was absolutely horrible and a waste of money. Steak was mangled and tasted poorly and it was cooked well done when I ordered it to be medium. Vegetables were burnt, mashed potatoes were cold, and my salad had brown lettuce and old cucumbers. So very disappointed for the lack of quality in the food . Will not eat here again.
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Loss:
$26
Cons:
  • Service was great

Preferred solution: Full refund

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