Dennys Restaurant
Dennys Restaurant Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dennys Restaurant has 2.3 star rating based on 675 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Food, Service, Friendly service.
Cons: Horrible customer service, Food customer service, Worst service ever received.57% of users think that Dennys Restaurant should improve its Customer Service.
43% of users say that they might use Dennys Restaurant in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dennys Restaurant has 2.3 star rating based on 675 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Food, Service, Friendly service.
Cons: Horrible customer service, Food customer service, Worst service ever received.57% of users think that Dennys Restaurant should improve its Customer Service.
43% of users say that they might use Dennys Restaurant in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Ask the waitress if they are doing door dash or taking care of the customers that are in the resturant", "Do not order online.", "That he be gone and that are waitresses will still be there", "Nope", "Do not go to the Denny’s on 7140 Collins Avenue in miami Beach".
Most users want Dennys Restaurant to offer a solution to their issues.
Review authors value the most Location and Website. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsatisfied customer
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Naperville, IllinoisUpset
User's recommendation: I go not , they do not validate offers, they don’t respond to your complaints about it .
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Verified Reviewer | Plantation, FloridaWorst Restaurant Experience.....EVER!!!
I'm originally from California, and have been going to Denny's with my family for more than 55 years now, however I can honestly say that this was the absolute WORST experience that I've ever had at a Denny's restaurant. I took my family and friends to this location as it was close to where my friends live.
Being that it was Christmas Day I can understand that they were possibly short-staffed for whatever reason, however the service was absolutely atrocious! When we arrived (there were seven of us) we sat for 16 minutes before I finally got up and went to the register to ask if someone was ever going to help us. 5 minutes later a server came over and proceeded to take our order, however it took another 13 minutes before I returned to the register to ask for the drinks that we had ordered. He eventually showed up with the drinks, and that was the last we saw of him for 43 minutes.
I can honestly say that I've NEVER experienced anything like this in my life, especially at a Denny's! In the 43 minutes that we waited for our food to arrive, I actually lost count of how many people were coming in, waiting, and eventually getting up and walking out. What made it worse, was that there were more people leaving than there were staying, and between two servers, and a basically empty restaurant, we finally received our food 59 minutes later, THEN, to top it off, the waiter didn't have the turkey sandwich that I had ordered for myself at which point he said, let me go check with the kitchen. After EVERYONE at our table was finished eating I once again returned to the register to ask where my food was, and his response was quote: "Oh, they never brought that out to you", at which point I told him to just cancel the sandwich that I had ordered and to just give me the check.
He removed the turkey sandwich and handed me the check. So, after waiting for close to an hour and a half, I left not having been able to eat with my family and friends, along with having a group of VERY unhappy people that were VERY unimpressed with the entire Denny's experience. In reviewing the receipt I noticed that it said there were 5 guests, however as I mentioned we were 7, so he didn't even have that right. PLUS, he never removed the stack of menus that were sitting on our table the entire time!
I'm incredulous with regard to this entire experience, and will definitely think twice before ever returning to this Denny's with a mid-size group of people late at night or on a holiday. For your information, you can verify the order number, which was 201853, table number 73 at 10:22:55pm on 12/25/23.
Preferred solution: Full refund
User's recommendation: AVOID this location on late nights and holidays!
Resolved: Need a refund
Preferred solution: Full refund
User's recommendation: Do not order online.
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Verified Reviewer | Vanlue, OhioResolved: Theft
I was givin an apology and a refund and also a $25 voucher for future use.
The very next day after I had put my complaint on pissedconsumer.com I was contacted by dennys to resolve the problem. They had put the amount that was taken back on my card within 48 hours and the GM of the findlay ohio branch, Louis, was very kind and apologized and...
Day. I seen a car parked on the side with multiple people in it and walked up to the car and asked the people inside if they know if dennys closed and since they all worked there a young man in the back spoke up and said yes they closed early.
I asked about my order i placed a half hour ago and he said he sent the money back to my card and I should get it back in about 5-7 days, well its been 10 days and i havnt received it and when i call the restaurant they pick up and hang up. Im about to file a police report for theft if i dont get someone to talk to.
User's recommendation: Run!
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Verified Reviewer | Berkeley Springs, West VirginiaNo food no service
We waited for 20 minutes to have our order taken than after another 30 minutes I finally got up and asked the hostess if our order was going to be ready in the next few minutes and he said no that they were working on a $800.00 door dash order I also noticed other people before us hadn't gotten there food and I told him I would think that the people in the restaurant came first. I told him to cancel our food and charge us for coffee but the waitress said that was ok I thank her and left, that is unexcused. This is the first time that has every happen to us in a Denny's and it will be a very long time again before it does word by mouth doesn't help the business world.
User's recommendation: Ask the waitress if they are doing door dash or taking care of the customers that are in the resturant
Complaint
I am saddened by the recent changes in your military discount policy. AARP is rewarded a 15% discount and Veterans now receive no discount unless I'm in uniform...?
Previously, I needed a military ID - now I need to wear a uniform...? I wore my uniform and served proudly spending a year in combat in Vietnam. You honor AARP I no longer support, because they contributed $millions to ObamaCare. Obama did his best to decimate our military, but whoever makes your policies has decided to NOT support prior military.
PLEASE EXPLAIN your rationale for your lack of support for all Veterans! I am disgusted by Denny's decision for your lack of appreciation of all Veterans!
Failure was not an acceptable solution, but obviously Denny's has failed to honor those who fought for Americans freedom. This is very sad and unfortunate for kicking Vets to the curb!
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Verified Reviewer | Mckinney, TexasRefund on order /complaint
Preferred solution: Full refund
User's recommendation: ORDER IN STORE AND CHECK FOOD BEFORE LEAVING
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Verified ReviewerTerrible operations
- When mrr ran it they were successful
- Sandeep shaw destroyed the reputation and the name
Preferred solution: Nothing except the proud name of Denny's back
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Verified ReviewerVery very poor service actually we didn’t even get service
- Many
User's recommendation: Nope
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Verified Reviewer | Bryan, TexasTerrible customer service
Worst customer service ever, multiple people walked out before me.
I waited 40 minutes before anybody could even get helped so I started doing an online order. I leave and come back because my abscess. My order is ready I get there. It takes another 30 minutes for somebody to help me, then I finally get help and they tell me my order is not ready yet.
I wait another 20 minutes and then they finally give me my food.
I go to my truck I drive home I check Im missing one of my breakfast I called and the lady says that Im wrong that she put all the food in there which she did. I was missing one Santa Fe skillet And she still got an attitude with me and was like what what what do you want what What what do you want us to do to help so I told her I want my other order and then she finally agrees to wait but this customer service is awful.
Oh and also i called about 20 times and nobody answers and i would see the employees walk past the phone like nothing.
Preferred solution: Full refund
User's recommendation: Don’t go here!!!
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Verified Reviewer | Louisville, KentuckyBullying in your restaurant
- Your waitress victoria
- Bulliing from your employees just one of them
Preferred solution: Apology
User's recommendation: That he be gone and that are waitresses will still be there
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | North Aurora, IllinoisBad service. Poor food quality.
I recently ordered food from Denny's restaurant store 6714.
I ordered my food at 1:36 I did not get my food until 2: 05pm. My food sat on the to go table the cashier told me she didn't know how long he was sitting there.
When I check the quality of my food it was not good I asked the manager for a refund he told me no he said my food would have looked different if I dinned in. I said it shouldn't make a difference.
He refused to give me my refund I told him I live in dekalb and I have to go to work so I left the food at the restaurant without my money. I'm not sure what to do from here please reach out to let me know what's next thank you.
- Used to be nice and friendly
- Now it all about the money
Preferred solution: Full refund
User's recommendation: Maybe you should order your food before you pay and check it because it will not give you a refund even if the quality of the food is poor and the service is bad.
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Verified Buyer | San Francisco, CaliforniaPickup
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Verified Reviewer | Miami Beach, FloridaRude and unprofessional manager. Waited 1 hour to get cold and mixed up food orders.
- Conveniently located
Preferred solution: Apology
User's recommendation: Do not go to the Denny’s on 7140 Collins Avenue in miami Beach
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oakland, OregonUnsatisfied with time and food quality
Preferred solution: Either my money back or compensation with gift cards
User's recommendation: Don't order delivery
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It is unfortunate that the sandwich was wrong, but if you wanted the correct one, how else was that going to happen if your husband did not go back out?