Anonymous
map-marker Louisville, Kentucky

Server Review

Went to dennys in flying j in indy,had to get up and get my own tea,only to be told hold on.....lol.....finally i got it....server nevet once came to table except to bring check......won't eat here again
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Reason of review:
Poor customer service
Anonymous
map-marker Ferndale, Washington

Dennys.comloyalty

We are regular frequent customers of Rest. # 7048, Ferndale WA. A week ago they gave us your loyalty card - 6000 13** **95 6732; Regn code 771535. I entered all this and my personal info into the computer and was advised that we were awarded a Grand Slam meal for our trouble, and that we are registered.

Today we visited 7048 and they can find no record of our registration. The card has 9 points from our last visit. Todays bill was $17.58. The manager gave me Ph # 1-80*-801-****. I made 3 attempts to call that No from the restaurant, and 2 more later, all with the same busy signal results.

Any attempt to "log on" has not been successful.

This experience is one notch off furious, on the frustration meter.

herb.cahoon@***.com

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Loss:
$1
10 comments
Guest

I also cannot log in on my loyalty card. i have been on three times and all they want me to do is download to get directions.

I know where I am going.

I just want to put in the registration code.

Guest

enjoy the friendly way we were treated and the food was very good and filling. My husband was impressed and wanted to try the breakfast specially if it is as good as the dinner was.

Azuran in Las Vegas.

Guest

I have had the same experience as the man in Washington did. Received a Loyalty Program card and tried to register it on line.

It would not take saying thsat I had a bad card number. Also called the 1 800 number and it was busy for hours, never getting through. Card Number 6000 13** **02 1839 and registration Code 749492.

This is from Amherst NY. You can contact me at 716 694-**** .TY

Guest

I tried to enroll, after all info was submitted, and screen didn't move. Closed out, and went through the whole thing again, and was told I was already a member.

So I went to the regular website, and was told I was not a member. This is more aggravation than it's worth, and has created nothing but animosity for Denny's I have wasted several hours to get this kind of frustration!

Guest

Regarding your diner rewards card # 6000 13** **13 8522 Reg. code 855849.

I tried to get on line with your address dennys.com/rewards and couldn't find it. I answered all your info on denny's rewards .com and couldn't get the info sent. This is the 2nd time I tried to enter info regarding 1 of your denny's programs and was unsuccessful. I won't ever waste my time again with one of your programs after seeing how many logon complaint's you received .

The Denny's program I am currently in is also a waste of my email reading time. Now I delete the email before opening it. Maybe some time in the future your staff who sets up these perks can get on the ball and be a little more reliable.

I still like your 2,4 6, 8 dollar meals but your perx programs registration info stinks, and the Perx rewards card I received from denny's is useless.

Guest

It won't take my cad registration number. What's wrong?

Guest
reply icon Replying to comment of Guest-842102

It wont take my card number either. I told the Denny manager in Wenatchee and he had no clue how to get on { maybe it was the assistant manager}

Guest

I had the same experience. I gave all the info on line but there was nowhere to post card #.

The restaurant declined my card. It was not coming up as registered. I finally registered over the phone.

Now I want to log on and I can't find the web site to do so! Ugh!

Guest

Why put up a loyalty program and waste my time when app will not even except B^D and email can not be completed with out it...I will not .try again...

Guest

well even if you had gotten the card from them why the *** would you post any info about it here on a public complaints forum? that's just assenine.

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Anonymous
map-marker Claremore, Oklahoma

Dennys Restaurant Waiter Review

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Muskogee Ok, we have been here an hour with no food in sight. One waiter in the whole place. The manager is doing the cooking - with an attitude because her mom is here and she can't visit with her?!?! We of course can hear all the drama coming from the kitchen! We were coming here on average of once weekly- that is about to stop!!! Mrollins
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Reason of review:
Poor customer service
Anonymous
map-marker Baltimore, Maryland

Dennys Restaurant - Employee Review from Baltimore, Maryland

We were verbally abused by one of your employee at your Denny's located in Waldorf MD. We was told that the employee name is William. I have a bad heart and was very disturb of this matter and past out when returned to my car, I thank God that friend was there to get me back together and keep me from getting any worst. My name is Mr Beatty and would like an urgent response at 301-693-****. Thank You
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Reason of review:
Poor customer service
2 comments
Guest

To begin with this isn't the Denny's web site, if you want a response from them you have to go to their web site. This is just a general complaint site.

Furthermore, if you are going to accuse somebody of any type of abuse, you should say what the abuse was. Mr. Beatty, you really should learn how to spell, and use proper grammar. You don't know that the alleged verbal abuse is what caused you pass out when you got to the car.

It could have been caused be the action of walking to the car.

A lot of people have bad hearts and don't pass out from any type of small altercation and verbal abuse is just a small altercation. Also putting your phone number on a public web site isn't real smart, you could end up getting a whole bunch of weird phone calls, and believe me you would deserve them, for putting your number out here for the whole world to see.

Quanasia Fbj
reply icon Replying to comment of Guest-925086

Most of the "abuse" from employees is telling someone no, or refusing to make changed just for one person. I think that she is lying about him almost causing her to pass out though. If she passed out every time someone did not give in to her temper tantrum she would have been long dead by now.

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Anonymous
map-marker Dracut, Massachusetts

Dennys Restaurant - Overall Impression Review from Dracut, Massachusetts

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We just came from the Lawrence mass restaurant! We waited to be seated! Once we had a table our order was put in! We waited for over 40 minutes, and asked our waitress what the problem was! She stated that they had a big party of 14 and that they were working on our order! Ten minutes later we asked again! She said that it was on the grill! But was not sure how long it would take! My wife and I had enough by then ,asked for the bill on the coffee and left! This will be the last Dennys . The management did not care about even explaining to us about the wait!
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Reason of review:
Poor customer service
Anonymous
map-marker Rio Rancho, New Mexico

Overall Impression Review

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Deming New Mexico Dennys is horrible, over an hour wait to get food, along with every table around me had a very long wait over an hour.
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Reason of review:
Poor customer service
Anonymous
map-marker Chicago, Illinois

Food Review

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I had drove to dennys 30 miles to have breakfast at about 11:30 only had about 45 min. Got tbere with many tables avavilablbut were told we couldn't get our food for at least 45 min. Looking around that should not have been that long of a wait. Needless to say we had to go back to Ottawa with no breakfast. I do not plan on ever drivng to Danny's again. Kevin Carrino kcarrino@***.com
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Reason of review:
Poor customer service
Anonymous
map-marker Los Angeles, California

Waitress doubled the tip without my consent

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we visited restaurant # 1442 ,at 24952 sunny mead blvd in moreno valley ca 92553 our order no : 316161 , server : dianne j , table 12 : guests 2 the bill was 11.76 , tax 0.94 = total 12.70 $ i then put as a total 14.00 $ , and signed the slip (tip1.30, lousy sleepy service .) she then just added 3.00$ as tip by her own , without me notifying me , since i didn t have my glasses with me i didn t see that sh changed the tip by her own
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Loss:
$2
Pros:
  • Food
Cons:
  • Server
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Anonymous
map-marker Ogden, Utah

Dennys Restaurant - Eggs Review from Ogden, Utah

I ate at dennys west haven, Utah. Dinner and breakfast.

The dinner was tilapia good food and service. The breakfast was delicious.....but caused a severe blinding headache. I know that McDonald's uses atype of oil in food prep that causes this and other reactions so I avoid them. I asked the waitress here what kind of oil is used to prepare eggs and hash browns?

she responded"tf " so I would like you to change this to olive oil, bacon grease, or butter or I will be forced to boycott as I have been forced to do at McDonald's. Visual migraines cause blind spots and severe headaches similar to shock victim symptoms.. Advil fixes the pain and the weakness dissapates in @6 hrs.

I'm sure I'm not alone.. I am not angry , I am wanting change for my health and the other dennys customers who may be suffering .

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1 comment
Guest

Oh BOO HOO!!!!!!!!!!!!!!!! Who cares what you would like! Get of your lazy butt and cook your own food!

Anonymous
map-marker Lancaster, California

Dennys Restaurant - Manager Review from Lancaster, California

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My family and I were ignored. We never got a server. The manager finally took our order after we had been sitting at our table for 30 minutes. We were given a discount equivalent to the discount we were already supposed to get with kids eat free. We got our drinks 3 minutes before out food came out. Part of our order was missing. When it was finally brought to us, we were charged for it. Absolutely horrible experience!!!! I'm so mad and disappointed right now, that I hope this review makes sense.
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3 comments
Guest

It is always a mystery to me why ANYONE would go to Dennys when these problems are always going to happen. Check Yelp for a good restaurant, not a chain.

Guest

I think the worst part about all of this is that I was so angry that I hit my youngest child. Someone saw this and called CPS on me and they came to my house to investigate.

Guest
reply icon Replying to comment of Guest-890738

You eventually got your order so you have to pay for it. You should not be having children.

One you cannot afford to feed your family if you have to beg for free food, and two you abuse them. Spanking a child for misbehaving acceptable, hitting a child because you are angry at someone else is not.

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Anonymous
map-marker New Haven, Connecticut

Dennys Restaurant - Sanitary Conditions Review from New Haven, Connecticut

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We recently visited Denny's on saw mill rd in west haven ct. The resturant itself was dirty floors not clean tables sticky etc. the wait staff uniforms were dirty and stained the rest room had such a foul order I couldn't use it. Then after both of us having havoc cheese burgers and fries we developed food poisoning within 12 hours. 3 days later we are both very uncomfortable and will never return to a Denny's again. It was a very bad experience and after writing to dennys I received a very short reply I didn't get the feeling they were very concerned
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Reason of review:
Not as described/ advertised
Anonymous

Inattentive staff/computer problems?

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I saw this happen the other night at Denny's on South Hill, Puyallup, WA... It was late at night and my friends and I had stopped for coffee after our class. There was a group of ten people sitting at the tables next to us. They all ordered off the 2,4,6,8 menu, the two dollar pancakes and water. The bill should have been no more than twenty-two dollars.... They were sure shocked when they got a bill for over two hundred and seventy-five dollars. They brought it up to the waitress and told her that it was wrong. She said, "Oh, OK. The computer must have messed up." According to the waitress the "computer" does that a lot. She was very flippant about it. The computer, supposedly put everybody in the whole restaurant's bill on these people's bill. She (the waitress) didn't seem to upset about it but the lady that the computer put all the other meals on her bill sure wasn't to happy about it. I don't think I would have been happy either. If this is all the computer's fault, it's about time someone fixed it. The points on the card rarely get added to my card, because the "computer isn't working today." I don't know if this is a software problem or are the computers that old that they can't think any more? Maybe it's time to train the staff on how to use the compters.
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Pros:
  • Most of the evening staff
Cons:
  • Late night staff
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Stockton, California

Dennys Restaurant - Coffee Review from Stockton, California

Me an my boyfriend went to Denny's on Jan. 4, 2015 restaurant #6881an we waited over an hour for our food the waitress said the cooks were on beark an she said when tells them to hurry up the cooks flip her off. My boyfriend didn't his coffee or toast until he was almost done an the restrooms were very filthy. We go to another Denny's every Sunday an services is great ! But this Denny's we will never go to again !
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Reason of review:
Poor customer service
1 comment
Quanasia Fbj

If your boyfriend is old enough to drink coffee and is dating a child such as yourself then he needs to be arrested for being a ***.

Anonymous
map-marker Atlanta, Georgia

Dennys Restaurant - Waiting Time Review

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I went in about 20 minutes ago to eat with my dad we waited a little to be seated no one greeted us they were all so rude then we sat down and got a drink and then our waiter disappeared for about 15 minutes he was too busy outside screwing around never took our order than came over like it was no big deal. So we decided to leave and so did not get table. I was so pissed they didn't even care to talk us into staying. That's the *** service I've had and I'll never return back there. I would under tandem if they were busy they weren't. There was maybe five tables that had people at them.
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1 comment
Guest

So did another couple*** understand**

Anonymous
map-marker San Diego, California

UNHEALTHY, DISGUSTING FOOD AT DENNY'S

The disgusting food at Denny's is unhealthy and should not be allowed at ANY restaurant. It's

amazing that an organization such as AARP lures seniors to Denny's with its discount program.

Nobody at any age should allow themselves to be enticed to enter a Denny restaurant unless they

want to face a lifetime of ailments which may not be readily diagnosed.

I think that the comments regarding poor service at a Denny restaurant pale next to mine which

are meant to deter people (young and older) from visiting Denny's.

I'm not a crazy fanatic, but, rather, a person who is interested in wellness - and wellness cannot

be achieved by eating a Grand Slam breakfast.

Give yourselves a break. Dine at a reputable restaurant that serves delicious, healthy food.

If you don't believe me, check a few of the thousands of books and articles written about the

harm caused by certain fats, fried foods, sugar, etcetera.

A healthy diet will make you and your family feel great every day.

I

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