XYZA

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Verified Reviewer
| map-marker El Paso, Texas

Complaint

On July 4, 2023, at approximately 2:25 a.m., myself and three others entered the Dennys at 11315 Montwood Dr., El Paso, TX 79936. The server/owner (Chris) handed us the menus and asked us to sit wherever we liked.

After about 25 minutes of waiting for the ONLY server at the restaurant another customer who had arrived just 10 minutes prior shouted and motioned to the server to come to their table, which the server did and took their drink order. Since my party of 4 had been waiting for 25 mins without any type of service I got offended that the server first attended the other guest who came after us. I went and got the servers attention and asked him if he was the only server. He replied that he was the only server.

I explained we had been waiting for 25 minutes and it seemed the restaurant needed more staff. The server said that if we didnt like it we could leave. I said we were leaving but I needed the managers name. He replied that we could get the managers name later.

I insisted I wanted his name and his managers name, and he said, My name is Chris, *** you get out of my store. I replied, No *** you, you will hear from me. He said, *** you, what are you going to do about it, lets take it outside. I replied lets go.

He then walked away and we left the restaurant.

In my 62 years I have never been treated like this from any establishment and especially from an alleged owner/franchisee of a national chain.

He sounded so thuggish. I am just in disbelief.

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Preferred solution: Apology

User's recommendation: Go to another Denny’s

5 comments
Halyn Uth

The other customer motioned to the waiter, you did not. You got smart with him, and he has every right to refuse service.

I just feel sorry for the other three people dining with you. You embarrassed them. The fact that he backed down shows that is more mature and adult than he ever willl be.

I feel sorry for your friends for having to put up with you. Hopefully they do not call you out again

Guest

How feminine you act for being a man. You should be embarrassed of yourself.

Halyn Uth
reply icon Replying to comment of Guest-2369750

It is one thing to embarrass yourself.. But his immature behavior embarrassed his friends as well.

Guest

You, people, are going to find out. This isn't back in the 80s when you peaked.

This is today when some people in the hospitality industry are on a hair tri gger. All it takes is someone like you who thinks they matter to pull the pin. I saw a video where a 60-year-old said the wrong thing and was body-slammed; an old guy said the wrong thing and was terminated.

Let's not forget cashiers and servers pulling G U N S on people. You're on borrowed time if this is how you act.

Talal Roj

He has a point, if you don't like it LEAVE. It is not his fault they do not have enough staff.

He does not do the scheduling. You can get the manager's name later. Stop acting like a brat. An impatient one that is.

When you refused to leave, he should have called the police on you. You may act like a six-year-old child but you are not one. So you would have been arrested and faced adult consequences. The one that is acting like a thug is you.

He should have accepted your challenge to take it outside and put you in your place. In your 62 years I am sure this is the first time someone put you in your place.

View more comments (4)
Chrissy B Nss

Refund on order /complaint

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This Dennys location is second to none. I originally had a complaint about an online order!, but when I returned I had a chance to speak with the manager. She not only Greeted me at the host stand she was aware of my situation, and resolved the concern with grace and top notch customer service. This is now my favorite Dennys and I look forward to dinning inn or taking food to go. Thank you Dennys st Augustine.
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User's recommendation: I definitely recommend this location 1300 N Ponce De Leon

John L Mgo

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Verified Reviewer
| map-marker Las Vegas, Nevada

I ordered biscuits and gravy what I got was two little cookies the size of a quarter with a tea spoonful of gravy on each one

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The difference between a biscuit and a small cookie. I've been to restaurants all over the US this is the 1st time I never got a 10" plate with 2 big biscuits and lots of gravy.
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Loss:
$3
Pros:
  • Workers are great friendly and courteous
  • Prices are reasonable
Cons:
  • Sometimes it takes awhile to get served

Preferred solution: I just want to get what I ask for; maybe the manager and owners need to look at pictures of American biscuits

User's recommendation: If you want biscuits and gravy go to McDonald's

KIMBERLY R Uke

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Verified Buyer
|

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Verified Reviewer
| map-marker San Diego, California

Getting sick immediately after eating Dennys food

Dennys Restaurant - Getting sick immediately after eating Dennys food

On 02/18/2023 I ordered the Chicken/Biscuit Bowl at 8:21 p.m., from the local Dennys; # 7680

4365 University Ave., San Diego, Ca. 92105.

Their phone number is: 619-280-****. I ordered my meal to go, and immediately brought it home, which I live only 1 block away. I've saved the receipt. The server was: Teresa A, the order #: 552387.

I paid for the meal, and tipped $2.00, on my Visa card. The total with the tip was: $17.82. I definitely need you to know that I had not eaten anything all day. Thank goodness I only ate 1/4 of this meal!

I state that because immediately after eating the small portion of food, I had at least 3 back to back diarrhea episodes! I then took Imodium AD for the diarrhea. The following day I still had 2 bouts of diarrhea. Again, I took Imodium AD.

Recently on our news, there's been important mention of a hepatitis A outbreak! It wasn't until Monday till I started to feel good enough to eat solid foods again. So your aware, I have frequently ordered food from this Dennys and never had this reaction. My reaction was in no way caused by anything else but that meal, because as I already stated, that was the only food I had eaten all day!

I prefer for you to contact me by phone, or text. Actually, a call would be better.

After 3 p.m. p.s.t., is also a must.

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Loss:
$18
Cons:
  • Food that is supposed to be hot
  • Or carry outp
  • Being delivered to the table

Preferred solution: Full refund

User's recommendation: This particular Dennys, is on the cornner of University Ave. & Fairmount, San Diego, Ca 92105. I became extremely ill immediately after only eating 1/4,of my meal! I was nauseated and had back to back diarrhea bouts. I am very aware of proper food handling, sanitizing everything, etc. I know this because I am related to family members who own a restaurant.. i honestly feel that people need to be aware of my situation the other day. I may opt to never eat food from this Dennys. I saw on our local news the other day that presently there's an outbreak of Hepatitis A! Hepatitis A is mainly contracted from a food server, chef, etc., from a restaurant. It can be deadly, especially to anyone who has a threatened immunity system, (I happen to be in this group, as well as being a senior citizen), young children, babies, and pregnant women as well. I order food from restaurants frequently, due to my disabilities, and it just being myself. I have not gotten sick 1 time from any of these other restaurants. All things considered, right now I do not recommend anyone eating at this Dennys,(the corner of University Ave., & Fairmount. I'm not positive, but I feel that they need to be inspected asap by the Board of Health, of course the restaurant division.

Andy S Vzp

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Verified Reviewer
| map-marker Cape Coral, Florida

Horrible Experience

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My Wife and I went to the Denny's on Del Prado Blvd, Cape Coral FL this evening to dine.

We entered and stood at the front counter (where a sign stated "please wait here to be seated"

After 15 minutes we had to sit down ( my wife is handicapped) Finally the only person in sight (a young gentleman) said he would be with us shortly.

That never happened!! meanwhile the smoke alarm or fire alarm was constantly beeping (very unnerving!, while we were waiting we overhear a customer complaining about eggs that were served Cold!

It seems that you cannot manage to take care of your customers who come in to spend $$ at your restaurant .

This episode definitely turned us OFF!

We left at that point and picked up takeout at a local chinese restaurant

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Pros:
  • Past expierence
Cons:
  • Lack of trained employees
  • Vrery poor service

Preferred solution: Apology

User's recommendation: Stay Away if you are hungry

5 comments
Guest

Your Boomer self and your exclamation points won’t be missed.

Guest
reply icon Replying to comment of Guest-2312601

Hey kid!!!!!!!! Nothing in the complaint indicates if they are a boomer or not!!!!! And if they are, what does that matter?????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Guest
reply icon Replying to comment of Guest-2312674

They are Boomers. Nasty, complaining and the world revolves around me Boomers. They won’t be missed.

Christopher P .Bst
reply icon Replying to comment of Guest-2315861

They are nasty. That man thought that user was a kid and yet, he made comments about wanting to rent a hotel room with them to shower together.

Christopher P .Bst
reply icon Replying to comment of Guest-2312674

If you think that user is a kid, why are you saying that you want them to meet you in a hotel room so that you can watch them undress, feel them up, and take a shower together? You are the only one acting like a kid.

If you are an adult, I would expect you to know when and where to use commas. You would know that Chinese, begins with a capital letter. Giving someone a thumbs down shows how you are the childish one.

With your anger, I wonder how your wife became disabled. You probably gave her a serious beating in anger.

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Christian J Uwc

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Verified Reviewer
| map-marker Portland, Oregon

Horrible personal and customer services

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I just went and got two breakfast including 2 cinnamon pancakes x2 bacon ×2 hash brown x2 and eggs x2 & extra side of bacon. They gave us our food to go once we got home we pulled our food out both orders everything was COMPLETELY BURNT AND ROCK HARD.

HOW DO YOU EVEN BURN EGGS, PANCAKES, AND HASHBROWNS TO THE POINT THAT YOU LITERALLY CAN'T EVEN TAKE A BITE OUT OF IT.

THIS IS THE WORST FOOD IVE EVER HAD AND EVERYTHING IS BURNT COMPLETELY BLACK & CHARED. I've been calling the restaurant for almost 45 minutes they haven't picked up the phone once or got back to me and I have no desire to waste my gas again going there 30 minutes and back another 30 minutes x2 meaning 2 hours spent driving for nothing and I already spent $40 on this food for nothing.

I Would really just like a refund I do not plan on getting any more food at least not at this location

This occured at 425 NE Hassalo St, Portland, OR 97232.

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User's recommendation: Do not eat or spend money here

1 comment
Guest

Always check your order before you leave the restaurant.

Alan B Eqn

Ruined meal because of mismatched bread in sandwich.

Bread completely mismatched in size. Ruined "Moons" sandwich. Mary Bowles 827 Glendale Blvd Los Angeles, CA 90028
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Loss:
$50

Preferred solution: Full refund

Greg G Tqu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cambridge, Maryland

Canceling order

Dennys Restaurant - Canceling order
I ordered food online at the Cambridge, MD site. The manager called me back stating that the food I had ordered was currently unavailable. She told me that I would have to contact customer service to cancel my order. I called customer service and was sent to voice message. I'm requesting a full refund since I was unable receive food.n
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Loss:
$66
Pros:
  • Transparency from manager
Cons:
  • Site manager should have access to cancel online orders

Preferred solution: Full refund

Featured
Marshall P Sax
map-marker Euless, Texas

55+ BREAKFAST

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CHOOSE WISCHOOSESunday 8:30 1/29/23. Ate 55+ breakfast, 2 eggs w/ cheese 2 pancakes 2 sausage 2 bacon $7.99 coffee $3.49 Total: $13.48+ Tax @ 8.25%= $1.11 tota l$14.59.

I'm 72 Y.O. on a fixed income. Now I can see why I was the only person in the restaurant, when Denny's used to be packed at this time of morning.

I can understand with the supply chain and prices going up, but this seems to be price gouging. I could have gone to GOLDEN CORAL and had a full breakfast buffet w/ free coffee for the same money...just sayin', now I know

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Pros:
  • I learned a lessson
Cons:
  • Medicore food
  • Give a damn wait staff

Preferred solution: Apology

User's recommendation: CHOOSE WISELY

5 comments
Guest

The price you paid is discounted and is a great price. You should definitely go to Golden Corral next time if you want more choices at the same prices.

Guest

2 eggs w/ cheese, 2 pancakes, 2 sausage, 2 bacon for $8 with the senior discount and you're complaining? Do you want them to pay you for eating there?

WTF is wrong WTF if wrong with you. In NYC this costs $80.

Guest
reply icon Replying to comment of Guest-2313177

That is a d@@n lie and you know it!

Guest

Seriously? You complaining about a $14 breakfast?

How much did you tip the waitress, $1.50? At this rate she'll make $12,000 for the year. Your breakfast was cheap, very cheap!!!

Matter of fact os was so cheap you shopped run away as fat as you can!!! If you have an issue with that price, then you are issue!!!

Guest

This is everywhere. Why pick on Denny’s? Unfair reason to give one star.

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Joan S Wij

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Verified Reviewer
| map-marker Allentown, Pennsylvania

Issue with order

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Still no response back from Denny's. I called numerous times and I got a busy signal or the phone just rang. No one answered it. I even called the corporate number got no answer. Sent couple emails and no response back. It seems like they don't care about their customers and the service they provide them.
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Dianna M Mvs

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Verified Reviewer
| map-marker Miami Beach, Florida

2 additional tables were seated while I continued to stand there. After YOUR PIECE OF TRASH EMPLOYEE EMANUEL CHRISTIAN CINCA FINALLY asked if I wanted a table, but not before he continued to let m

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Updated by user Mar 04, 2023

After stopping at Denny on federal Blvd in Denver I was treated with total ignorance by your employee.

Original review Mar 04, 2023
Looks like initial 20+ minutes I waited and then watched this piece of trash seat others! THIS SPEAKS VOLUNES ON WHO YOU ARE! UN-RECYCABLE PIECE OF TRASH COMPANY!
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Pros:
  • Cater to able bodied
Cons:
  • Do not acknowledge or serve handicapped people

Preferred solution: I would like to see this piece of trash company implement a program on RESPECT FOR ELDERLY, handicapped individuals.

User's recommendation: If you are disabled DO NOT UTALIZE THIS PIECE OF TRASH UN-RECYCABLE TRASH COMPANY!

Anonymous
map-marker Hemet, California

Denied milk and cream and given soapy food from customer bad people

Soap in food Done with complaint thank you very much for your time and consideration of listening to me Sincerely Diana Lyn Cordova
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User's recommendation: Watch the waitress es the nasty ponytail shortie about 25

Joan S Wij

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Verified Reviewer
| map-marker Hanover, Pennsylvania

Missing items

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Everytime I place an online order for delivery at Denny's half my order is always missing. I complain to Uber Eats . Due to so many complaints with Denny's Restaurant Ubereats will no longer give me refunds When I call Denny's all I get is a constant busy signal. I pay for my order I expect to get everything I paid for.
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Loss:
$19
Cons:
  • Food is either undercooked or burnt
  • Missing food

Preferred solution: Full refund

Anonymous
map-marker Tulsa, Oklahoma

There customer services was unbelievable

I have been in the restaurant business for half my life and the way that we got treated was unacceptable we walk in the door we asked if we could sit in this section the host sad no cant do that Be right with you we stood there for another 10 mins him walking passed us I told him I can help you out we got a baby in are arms and he is getting heavy I said since you wont let us sit there how about that booth he said if you cant sit there and wait a min you can just leave I was shocked I wanted to leave but my daughter didnt it even got worse from that point on my grandson never got his food and neither did my daughter they charged us I was going to snap so my daughter and husband fought with them and they where not going to let them leave till they paid the whole bill I just said I am calling Lakewood police they can figure this out it took us 40 mins just to get a table and when we order we only got half the food I was done and over it by that time that whole crew you got up there are rude kids it wasnt just my family there where two other families tripping as well

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User's recommendation: Don’t go there

2 comments
Guest

ALL Denny’s have seating to the right and left of door as soon as you enter. There was no need to be so aggressive.

Leave out trivial info such as holding a baby when there is seating in entryway.

I agree with above comment. Work on your grammar.

Guest

Check your post title. It is their, not there.

You have run on sentences, poor grammar and a lack of punctuation. Do better work on yourself before you complain.

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Deserea Hfk

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Verified Reviewer
| map-marker Phoenix, Arizona

Thought people should know how they treat customets

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My husband and i had worked that am and went for a ride on our bikes, we were hungry denny's was rote there. Long story short we had jusy had dinner there 3nites before with 2 other friends, we were refused service because we looked like we wouldnt pay. Bc we were on bikes, we werent dirty, i could not believe the manager, i made sure everyone in there knew what happened. Ppl left. Phoenix Az. I- 17 BLACK CANYON FREEWAY AND DUNLAP ROAD. NEVER WENT BACK. JANA HILLERY-LYLE
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User's recommendation: Do eat there food isnt worth it eithet

1 comment
Guest

What makes you think you looked like you couldn’t pay?

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