Anonymous
map-marker Los Angeles, California

Bad service

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I am a frequent customer of this restaurant because it is the closest to my house, the manager in charge is always rude, today we went for my daughter's birthday we waited 20 minutes and they did not take our order, they took the order from customers who arrived after We, bad service and bad attitude, decided to go somewhere else after having this bad time
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Anonymous
map-marker Saint Louis, Missouri

Wrong order/no cust service

We decided to order late one night & when it arrived the order was wrong.. We received 2 of the same thing instead of our actual order.

On top of it both of our slams had pancakes in them. You know what you didnt want pancakes and there was no butter when I tried calling and calling and calling and calling one right after the other and no one ever picked up the phone until I guess what 12 hours later the next day finally, I got someone answer the phone who then told me they couldnt just send a card the money back to my card I had to come out there with the receipt, this was really a ridiculous experience

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Kristine B Tiv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Food Quality and Customer Service

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Dennys Restaurant - Food Quality and Customer Service
Updated by user Aug 05, 2023

There has been no refund, so far.

Original review Aug 05, 2023
This was an order for take-out. The food was very over- priced, not prepared as requested, and was not even fully cooked! Our entire order was absolutely INEDIBLE! We were extremely disappointed. Called the manager who promised an immediate refund. Many phone calls, and ten days later...NO REFUND HAS BEEN PROCESSED! The food is not fit to eat, and Customer Service has been terrible from the minute the order was placed. If given the option, I'd rate Denny's all 0's. Instead, will never be back, not recommend them, and offer our public rating as written here. An unacceptable experience, indeed!
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Loss:
$72
Pros:
  • Unknown
Cons:
  • Poorly prepared food and inefficient customer service

Preferred solution: Full refund

User's recommendation: The food was cooked in properly, truly inedible!

Daquarius Qff
map-marker Flagstaff, Arizona

Astronomical clocks

CoAre you asking me to work on a astronomical clock for The *** crappers at night time? Please contact me at walshlucia224@***.com
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User's recommendation: Contact people during the daytime

Anonymous
map-marker Toronto, Ontario

Poor customer service

I visited one of your Dennys location 2579 St Clair Ave West, Toronto Ont Canada M6N4Z5, the service was lousy and slow, the Server was rude, the food took 30 minutes to arrive, complained to the Manager got no satisfaction.I will never eat a Dennys again and I will strongly discourage my family and friends to avoid Dennys at any cost and go to another Resturant with better customer service, the food was garbage too...
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Shanna T Ibg

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Verified Reviewer

Order was messed up

I was in Denny's in Bakersfield I placed a to go order for two tbone steaks when we got back to our hotel room my side was supposed to be mashed potatoes and country gravy it looked like they put the potatoes in the tray took them off and put down macaroni and cheese i don't eat cheese so I called the restaurant and the manager said what do you want me to do remake the potatoes I was already back to the hotel room I spent over 50 dollars on a meal we couldn't even enjoy
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Preferred solution: Full refund

Rosane C Zhb

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Verified Reviewer

I have a problem to access my account from cel phone of Brazil

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Dennys Restaurant - I have a problem to access my account from cel phone of Brazil
I receive this error whem i get to access Cloudflare Ray ID: 7f18f5318b951ccf Your IP: 2804:14d:5c81:8298:a5b7:a95a:20ad:cc9d Performance & security by Cloudflare
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Pros:
  • Good food cheap price hours of operation

Preferred solution: Access my account at site of Denny's and app

Jaime V Byv

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Verified Reviewer
| map-marker Portland, Texas

Complaint

I recently visited your store at 1670 US 181 Frontage Rd., Portland, TX 78374 with a phone number of 361-643-**** Food was absolutely horrible and a waste of money. Steak was mangled and tasted poorly and it was cooked well done when I ordered it to be medium. Vegetables were burnt, mashed potatoes were cold, and my salad had brown lettuce and old cucumbers. So very disappointed for the lack of quality in the food . Will not eat here again.
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Loss:
$26
Cons:
  • Service was great

Preferred solution: Full refund

Anonymous
map-marker Indianapolis, Indiana

Recognize great employees

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I just wanted to say that I came to dennys in Castleton Not only did I have great Service I had great food as well My server Amy was one of the best i've ever had The manager on duty her name was Maria she was very Friendly and she greeted us upon arrival and seeded us I just wanted to say they did a phenomenal job. And I will be back again. Hats off to the cook as well
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Denise B Ypd

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Verified Reviewer

Denny's using gestation crates

Dennys Restaurant - Denny's using gestation crates
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Dennys Restaurant - Denny's using gestation crates - Image 3
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I would never of gone to Denny's if I knew of this horrific abuse keeping pigs in crates so small they can't move they crush their babies. They bite on the bars to try and get out they cant even stand no muscle...what is wrong with you people??? My heart is broken...sick to my stomach!!!
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Cons:
  • Abuse of pigs

Preferred solution: No gestation crates they should be illegal

User's recommendation: Don't eat at Denny's as long as this abuse continues

Diana C Tkz

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Verified Reviewer
| map-marker Hemet, California

Was denied milk and sugar as no guest

Dennys Restaurant - Was denied milk and sugar as no guest
Dennys Restaurant - Was denied milk and sugar as no guest - Image 2
I Diana C. Was in restaurant around 6 am. I've been placed at hotel for a 14 day stay,due to homelessness. I'm very appreciative,instead of pan handlings for a coffee at $4.00 I asked for cream and sugar. I know it's not good etiquette but I have coffee in my room . Was treated appallingly rude and told I could wait for new manager. Please give me a call (951)593-****
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Anonymous
map-marker Oxon Hill, Maryland

Birthday coupon

That the servers were unable to reach a manager or a corporate number to verify my email birthday coupon. My own attempts to Google a phone number results in a recording and being on hold forever. What a rediculous amount of effort for such a small result
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chris m Zfe

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Verified Reviewer

Worst experience ever

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Just imagine the opposite of a great visit to a restaurant, that is what my kids and I received. It Could be horrible, it was. Never had worse service, food, etc ... Located in flying j off 65 south past mitcheville ky.
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Loss:
$50
Pros:
  • Hours
Cons:
  • Too many to list

Preferred solution: This place needs a manager that will fix this. A lot of hungry truckers and no service or any manners

User's recommendation: Drive right by this joint, not worth stopping

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Jacksonville, Florida

Customer service and place nasty

Dennys Restaurant - Customer service and place nasty
We went for breakfast only one cook place was nasty dirty top of table lamps full of dust blinds full of dust with dead flys on the bottom part of blinds food well potatoes where not cook well pancakes where hard food was nasty only two people attending customers ac was not working they had fans on tables terrible never will go here again
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User's recommendation: Need to clean that place good get more cooks and waitresses

Barbie L Nqz

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Verified Reviewer
| map-marker Jamestown, New Mexico

Ignored by waitress for 90 minutes. Deming, NM.

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I realize the kitchen can get behind. But I also realize the waitress should keep customers informed. During the 90 mins I was at my table she came by once to take my order. She never once asked if I or other customers needed anything, or inform us of the delay etc. I got mad, paid for my drink and left.Vannessa waitress.
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Pros:
  • Close to home
  • Good service
  • Good food

Preferred solution: Just informing you

User's recommendation: Do not judge all waiters/ waitress by one bad visit.